Returns

This page explains in practice how to make a return. This text is a translation for convenience; in the event of a discrepancy, the Finnish version and the Finnish delivery and return terms prevail.

Return window: 14 days

Under the Finnish Consumer Protection Act you have the right to withdraw from your order within 14 days of receiving the product, without giving a reason. Notify us of the withdrawal before sending the return — otherwise we cannot match the incoming parcel to your order.

How to get the return instructions

Return instructions and the return address are sent by email. Contact our customer service:

1. Send a message to info@boardgameboys.fi.
2. Send the message from the same email address used to place the order. This is how we confirm the return concerns your own order.
3. State the name the order was placed under, and preferably the order number as well.

We will reply with the return instructions, including the return address and the identifiers you need. Please do not send the return before you have received the instructions.

Condition of the returned product

The returned product must be in substantially the same condition as when you received it: in its original packaging, unused, intact and clean. You may inspect the product as you would in a shop, but any reduction in its value caused by handling beyond that may be deducted from the refund.

€5 handling fee

A handling fee of €5 is charged for a return and deducted from the refund. The fee is per order: the number of games returned in the same return does not affect it.

You are responsible for the cost of the return shipment unless agreed otherwise.

The handling fee is not charged when the reason for the return is ours: a faulty, transit-damaged or incorrect product. In those cases we also cover the return shipping costs.

Uncollected parcel: €15

Please collect your parcel from the pickup point within its storage period. A fee of €15 is charged for an uncollected shipment, covering the round-trip shipping and handling costs. The fee is deducted from the refund.

Leaving a parcel uncollected is not the same as cancelling an order. If you want to cancel, tell us by email.

Refunds

We refund the payment within 14 days of receiving the return or proof that it has been sent. The refund is made to the same payment method used for the order. Any handling fee and uncollected-parcel fee are deducted from the refunded amount.

Delivery is free of charge for us, so no shipping costs are deducted from the refund.

Faulty or damaged products

If the product was damaged in transit or has a manufacturing defect, contact info@boardgameboys.fi as soon as possible and attach photos of the product and the packaging. We will replace the product or refund your payment with no handling fee.

Cancelling a pre-order

PORO is currently sold as a pre-order. You may cancel a pre-order at any time before dispatch by telling us by email — we then refund the full amount with no handling fee, because the product has not yet been shipped. If delivery is substantially delayed compared to the estimate, you always have the right to cancel and receive a full refund.

Customer service

BoardGameBoys Oy
Email: info@boardgameboys.fi
We usually reply within 1–3 business days.

Updated 5 August 2026